Support & maintenance

We fully integrate consulting and software, offering a full service to create your system and keep it running smoothly. We pride ourselves on our ongoing support and maintenance which is frequently commented on by our customers. We offer three levels of Technical Support – you choose which one fits your needs. 

Basic

Gives you access to telephone and email support for bug and error fixes as well as access to new releases.

Essential

Our most popular support package giving you all the must have features to achieve rapid return on investment. Essential offers you great value with a dedicated technical account manager whose job it is to understand your business challenges and offer unparalleled expertise, personalised support and advice tailored to your unique MonitorPro experience. 

Premium

Offers you the ultimate in service flexibility, allowing you to enjoy more dedicated time and assistance. Gain the most benefit from MonitorPro by pairing yourself with Premium support. We provide hands-on assistance for urgent issues as well as giving you the training and tools your team needs to achieve the best possible value from MonitorPro. 

Help me decide which MonitorPro product is right for me

MonitorPro

  • I wish to manage the full lifecycle of data, right through from scheduling to analysis and reporting.
  • I am looking for a robust system, configured to my own requirements that can manage all my environmental or sustainability data needs in one system.
  • I would like to be able to access through a server, the internet and collect data in the field. 
Learn more

MonitorPro Express

  • I have a relatively small amount of data that I need to manage, trend and analyse in a safe and secure environment.
  • I would like the flexibility to be up and running fairly quickly.
  • I would prefer a web-based solution. 
Learn more

Get in touch with us

Full contact details Privacy Policy