Client Support

Exceptional client support to help you drive business performance

We deliver a quality service with our client support packages

We fully integrate consulting and software, offering a full client support service to create your system and keep it running smoothly. We pride ourselves on our ongoing support and maintenance which is frequently commented on by our customers.
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Choose your level of client support

Basic Package

 

  • Access to latest software updates.
  • Helpdesk support.
  • Software resolution support.
  • 1x authorised caller.

Essential Package

  • Access to latest software updates.
  • Helpdesk support.
  • Software resolution support.
  • 4x authorised callers.
  • Key account manager.
  • Priority response to requests.
  • Client system setup resolution.
  • Clarification of features & functions.
  • Remote login support.
  • Database administration & assistance.
  • Remote user training.
  • Annual database health check.

Premium Package

  • Access to latest software updates.
  • Helpdesk support.
  • Software resolution support.
  • 8x authorised callers.
  • Key account manager.
  • Priority response to requests.
  • Client system setup resolution.
  • Clarification of features & functions.
  • Remote login support.
  • Database administration & assistance.
  • Remote user training.
  • Annual database health check.
  • Quarterly database health check.
  • 24hr emergency recovery service.

"Congratulations guys! As an organisation with great software and one of the best client support, I’ve come across worldwide. Keep up the great work Matt Silk, David Edwards, Nikki Bainbridge and the rest of the team at EHS Data."

Angelo LawrenceIluka Resources

Why choose EHS Data

Secure & Certified

MonitorPro is the first MCerts certified comprehensive Environmental Data Management system in the UK. The rigorous, quality standard set by the UK Environment Agency.

Global Reach

With over 20 years of providing Environmental Data Management Systems, MonitorPro is used at more than 1,000 sites in 40 different countries, from a single site installation to large multi-site corporate applications.

Technical Strength

Our team come from both technical and environmental backgrounds and a wealth of diverse perspectives skillsets including using, administering and developing Environmental and Sustainability Data Management Software.

Flexibility

We develop Environmental Data Management systems which are highly configurable by the end users, giving you complete control. If however, you need custom development all of our expertise is in-house, with our entire development team based in the UK.

Trust & Credibility

We have worked with a number of different organisations from mines, to local authorities to energy providers – large and small. Our knowledge throughout all industries is vast and our experience means we can offer you the best possible solution suited to your needs.

Scalable solution

Our clients range from single-site operations to multi-national organisations – all with their own unique environmental data challenges and requirements. The MonitorPro platform is a scalable solution that ensures you get all the functionality you need, without having to invest in features you don’t.
MCerts Family

MonitorPro Case Studies

Case Studies

City of Marion – Safeguarding the quality of wetland and water aquifer with MonitorPro

Australian Regional Authority Chooses MonitorPro to Safeguard the Quality of Wetland and Water Aquifers.
Case Studies

Mackay Regional Council choose MonitorPro to manage complex data.

Mackay Regional Council in Queensland, Australia,  Chooses MonitorPro to Manage Complex & Varying Data.
Case Studies

Copper Refineries Ltd (CRL) use MonitorPro EDMS for Data Management

Glencore’s Townsville operations, Copper Refineries Ltd (CRL), use MonitorPro to improve management of their environmental monitoring data.