Client Support
Exceptional client support to help you drive business performance
We deliver a quality service with our client support packages
Choose your level of client support
Basic Package
- Access to latest software updates.
- Helpdesk support.
- Software resolution support.
- 1x authorised caller.
Essential Package
- Access to latest software updates.
- Helpdesk support.
- Software resolution support.
- 4x authorised callers.
- Key account manager.
- Priority response to requests.
- Client system setup resolution.
- Clarification of features & functions.
- Remote login support.
- Database administration & assistance.
- Remote user training.
- Annual database health check.
Premium Package
- Access to latest software updates.
- Helpdesk support.
- Software resolution support.
- 8x authorised callers.
- Key account manager.
- Priority response to requests.
- Client system setup resolution.
- Clarification of features & functions.
- Remote login support.
- Database administration & assistance.
- Remote user training.
- Annual database health check.
- Quarterly database health check.
- 24hr emergency recovery service.
”"Congratulations guys! As an organisation with great software and one of the best client support, I’ve come across worldwide. Keep up the great work Matt Silk, David Edwards, Nikki Bainbridge and the rest of the team at EHS Data."
Angelo LawrenceIluka Resources
Why choose EHS Data
Secure & Certified
MonitorPro is the first MCerts certified comprehensive Environmental Data Management system in the UK. The rigorous, quality standard set by the UK Environment Agency.
Global Reach
With over 20 years of providing Environmental Data Management Systems, MonitorPro is used at more than 1,000 sites in 40 different countries, from a single site installation to large multi-site corporate applications.
Technical Strength
Our team come from both technical and environmental backgrounds and a wealth of diverse perspectives skillsets including using, administering and developing Environmental and Sustainability Data Management Software.
Flexibility
We develop Environmental Data Management systems which are highly configurable by the end users, giving you complete control. If however, you need custom development all of our expertise is in-house, with our entire development team based in the UK.
Trust & Credibility
We have worked with a number of different organisations from mines, to local authorities to energy providers – large and small. Our knowledge throughout all industries is vast and our experience means we can offer you the best possible solution suited to your needs.