Case Study: MonitorPro

MonitorPro is a professional environmental data management solution, particularly suited for industries related to natural resources. MonitorPro is globally tested and used in water and waste water industries, as well as waste management, metals and mining.


About the company

This leading UK waste management organisation works in partnership with more than 150 local authorities and major corporate clients with over 32,000 cutomers across the UK. They boast the UKs largest network of advanced recycling,  energy recovery and landfill diversion facilities with a waste collection service of over 600 vehicles.

The company has ten Energy Recovery Facilities (ERFs) in operation, and one under construction, maximising resource efficiency from non recyclable waste. In 2018/19, we received 6.8 million tonnes of residual waste (including joint venture facilities), producing 269 GWh electricity, enough to power 738,000 homes.

They have a strong commitment to Sustainability which is reinforced through a membership of the Green Alliance Circular Economy Task Force, the Slave-Free Alliance and the All-Party Sustainable Resources Group.


Our client owns a large number of operational and closed sites across the UK.  Since 2004, they have been using MonitorPro to manage several data types (waste acceptance data, groundwater, leachate, dust, weather, gas, noise). There are currently approximately 45 MonitorPro users within the company spread across the UK.

In the past, our client has used their own desk based Microsoft Access database, and have been reliant on paper copies of reports which have then been entered manually into the Access system. This process was both laborious and error prone. It also did not assist the overall incident management process and incidents and their follow-up actions could not be effectively tracked.

Our client now uses MonitorPro – IMS for this purpose. This is a browser-based incident management and reporting system which provides a holistic environment in which all incidents are now managed. It links data from MonitorPro – Desktop from the viewpoint of environmental compliance data but also allows direct input of a large number.

The system allows the management of incidents across all Viridor’s sites, allows them assign actions to individuals, follow-up and eventual close-out for particular incidents, flags up potential external reporting requirements (e.g. RIDDOR events) as well as providing internal reporting needs, thereby enabling the company to see trends in incident type so that mitigating actions.

The categories of incident managed in the system include:

  • Accidents or injuries
  • Complaints/feedback
  • Dangerous occurrences
  • Environmental incidents or breaches
  • Near misses
  • Audit non-conformances
  • Operator Licences for goods vehicles
  • Road traffic accidents
  • Security breaches (theft, vandalism)


Our client operates a web portal which is renown as one of the most groundbreaking projects between the Environment Agency and the waste industry.  OpenSpace is an interactive web page developed in partnership between the Environment Agency and our client which enables the view of environmental compliance data via a series of structured queries on any webbased smart device. It has revolutionised the way environmental data is made available by an operator to the Environment Agency, and ultimately other interested parties in our environmental performance.

OpenSpace is the product of a four-year change program that has examined and changed every aspect of the way data is scheduled, obtained and processed. In partnership with EHS Data, enitial, Severn Trent Services and the Health and Safety Laboratories, we have redefined the standards for the automated and standardised scheduling of environmental work across the UK waste and environmental industries. This has included the first database scheduling link to a laboratory as well as a partnership development with enitial to use PDA technology to obtain field data in a consistent and quality assured manner.

Everything visible within OpenSpace is underpinned by multiple layers of quality assurance to ensure the key data and our associated management actions can be communicated in a timely and contemporary manner to the Environment Agency.