Client Support

Outstanding Client Support to Ensure Your Business Meets its Environmental Data Requirements

EHS Data Provides Exceptional Client Support

Here at EHS Data, we offer a full client support service to create your system and keep it running smoothly. This ensures businesses effectively manage their environmental data and meet environmental regulations.

We do not outsource our support to 3rd parties. The experienced team at EHS Data comes from technical and environmental backgrounds and has a long track record of using, administering, and developing Environmental and Sustainability Data Management Software.

Our in house team at EHS Data will support you throughout your MonitorPro journey, we do not rely on consultants and our easy to use software means as clients you wont have to rely on a consultant either.

Our clients frequently comment on the quality of our support, and we go to great lengths to ensure this quality is maintained.  

Implementing MonitorPro

Customer Effort Score (CES) is a single customer experience metric that measures the amount of effort a customer must use to interact with a company or use its products or services. A CES score relates to how easy or difficult it is for a customer to use a product or service, or complete a task.   A good CES score means the company is either providing good products, good customer experiences or both.

Choose the Level of MonitorPro Support Which is Right for Your Business

Basic support as standard includes:

  • Access to the latest software updates developed by our in-house UK development team.
  • Helpdesk support for bugs.
  • Software resolution support.

More comprehensive support packages are also available which help us support your system and ongoing training needs.

Essential Package

  • Dedicated account manager.
  • Priority response to requests.
  • Annual database health-check.
  • 4 hours remote administration and assistance for your database.
  • 1 hour remote user training.
  • System set up resolution.
  • Clarification of features and functions.
  • Fault finding.

Premium Package

  • Dedicated account manager.
  • Priority response to requests.
  • Annual and quarterly database health-check.
  • 8 hours Remote administration and assistance for your database.
  • 2 hours remote user training.
  • System set up resolution.
  • Clarification of features and functions.
  • Fault finding.
  • 24 hour emergency recovery service.
Request a Live Demo

”"Congratulations guys! As an organisation with great software and one of the best client support, I’ve come across worldwide. Keep up the great work Matt Silk, David Edwards, Nikki Bainbridge and the rest of the team at EHS Data."

Angelo LawrenceIluka Resources

Why EHS Data and MonitorPro Provides the Best Solution to Your Environmental Data Management

Secure and Certified

  • MonitorPro is the first MCerts certified comprehensive environmental data management system in the UK.
  • EHS data is ISO 27001 and Cyber Essentials certified.

Global Reach

  • MonitorPro is used by over 200 clients worldwide, ranging from single site installations to large multi site implementations.
  • All sites have unique environmental data challenges and requirements and MonitorPro is a scalable solution that ensures you get all the functionality you need, without having to invest in features you don’t.

Technical Strength

  • The experienced team at EHS Data comes from technical and environmental backgrounds and has a long track record of using, administering, and developing Environmental and Sustainability Data Management Software.
  • Our knowledge of industries, including mining, governments and regulators, waste management, utilities, and metals and mineral processing, is vast, and it means we can offer you the best possible solution suited to your environmental data needs.

Flexibility

  • MonitorPro is highly configurable and customisable by the user, providing functionality that is designed to assist environmental professionals in data handling and reporting.
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Want to Find out More?

For more information on MonitorPro check out our benefits of MonitorPro, features of MonitorPro and why choose MonitorPro pages, or contact us at enquiries@ehsdata.com.

MonitorPro Case Studies

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MonitorPro Case Study: Conuma Resources

Conuma Resources Limited (Conuma) is a steelmaking coal mine based in BC, Canada. Sustainability is a key focus at Conuma, and as a result, the company is committed to minimising its environmental impact. Part of…
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13 February 2026 in Case Studies, Waste Management

MonitorPro Radioactive Waste Management Case Study

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